ea9999 Privacy Policy

ea9999 ("we", "us", or "platform") is a trusted online gaming service provider in Bangladesh. This privacy policy describes what information we collect when you use ea9999's website, mobile platform, or related services, how we use it, and how we keep it secure.

This policy applies to all registered members, guest users, and anyone who uses ea9999's digital services. By creating an account or using our services on the platform, you are considered to have agreed to the terms of this privacy policy.

ea9999 only collects information that is necessary to operate and improve our services. The categories of information we collect are detailed below.

ea9999 uses your information for the following purposes. The use of information for each purpose is aimed at improving the quality of our services and ensuring your safety.

3.1 Account Management and Verification

We use your personal identity information to create your account, verify your identity, and confirm your age (for the 21+ age requirement). This helps us prevent minors from creating accounts and ensures a safe environment for all members.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is essential to ensure a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

3.3 Fraud Prevention and Security

We analyze technical information to detect and prevent unauthorized access to accounts, financial fraud, and suspicious activity. Your information is kept secure through SSL encryption and advanced security measures.

3.4 Customer Service

We use your account and contact information to provide support in Bengali via 24/7 live chat and to properly resolve your questions or complaints.

3.5 Maintaining Responsible Gaming

By analyzing your gaming activity data, we are able to identify risky gaming behavior and provide assistance when needed. This is an important part of our responsible gaming policy.

3.6 Meeting Legal Obligations

In some cases, we may be required to retain and disclose your information in order to comply with applicable laws, regulations, and directives from regulatory authorities.

ea9999 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

ea9999 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances.

5.1 Payment Processors

We share the necessary financial information with the relevant payment processors to handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These processors follow strict data protection standards.

5.2 Technology Service Providers

A limited amount of technical information may be shared with providers of technology services required to operate our platform, such as server hosting, cybersecurity, and gaming software providers.

5.3 Legal Authorities

We may disclose your information as legally required in response to a court order, legal process, or a legitimate request from a government authority.

5.4 Business Transfers

If ea9999 undergoes a business change such as a merger, acquisition, or asset sale, user information may be part of the transferred assets. In such cases, we will notify you in advance and the new entity will also be bound to comply with this privacy policy.

ea9999 has implemented the highest industry-standard technical and organizational measures to protect your information. Our security framework is described below.

While we strive to ensure the highest level of security, no data transmission over the internet or electronic storage is completely 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to always maintaining the highest standards.

ea9999 retains your information for as long as it is necessary or legally required. The retention policy for different types of information is as follows.

7.1 Active Account Information

All relevant information will be retained for as long as your account is active. This includes account details, gaming history, and financial transaction records.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a minimum of five (5) years to meet legal, tax, and regulatory obligations.

7.3 Transaction Records

Financial transaction records may be retained for an extended period for audit and legal purposes. This retention is conducted in compliance with Anti-Money Laundering (AML) regulations.

ea9999 respects your right to data privacy. You have the following rights regarding your personal information.

To exercise the above rights or to make any request regarding your information, please contact us. We will endeavor to respond to your request within 30 business days.

ea9999 strictly follows a 21+ age policy. Our platform is operated for those aged 21 and above only. We do not intentionally collect any personal information from minors.

Through the age verification process at registration, we ensure that no minor is able to create an account. If we become aware that information from a minor has been collected by mistake, we will delete it immediately and close the associated account.

ea9999 may periodically review and update this privacy policy. This may be due to changes in our services, the adoption of new technologies, or legal changes.

In the event of significant changes, we will send a notification to your registered email or on the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.

You can always stay informed about the latest version of the policy by checking the "Last Updated" date at the top of this page. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to assist you.